FAQ - about bus travelling in Croatia

FAQ

Why do I have to enter an Id number when I buy the ticket?

Your id number is required in case the bus driver or a bus inspector requires proof of your identity as the holder of the ticket. NOTE: The bus driver or bus inspector is entitled to refuse the right of travel if you can not provide Identification as specified on the ticket.

Why do I have to enter my E-mail Address?

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy.

Why do I have to print my ticket?

Currently, bus companies only accept printed tickets; you need to carry the ticket with you during the bus ride.

Why can I not buy a ticket for some routes?

Although we are constantly expanding our offer and improving the ease of use for both travellers and bus companies, not all bus companies are currently interested in selling their tickets online.

Is it safe to buy a ticket on crnja.getbybus.com?

Safety of the buying process is something we take very seriously; the merchants we work with for processing payment are experienced and known for their high security standards.

Can I re-book my ticket?

Yes you may rebook your ticket up to 24 hours before the departure time stated on your original ticket.

Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket up to 48 hours before the departure time stated on the purchased ticket, for refund we charge a service fee of 10% per ticket.

Are there any online booking fees?

We charge a booking fee of min. 5 HRK or 5% on each ticket.

Are there any other fees I have to pay?

At the larger bus stations you might have to pay a bus station fee; prices vary but it is usually around 5-10 Kuna (0.65-1.30 Euro). If you are carrying luggage for the hold, you will have to pay a fee to the bus driver, for a regular suitcase on a national bus line the price is about 5-10 Kuna (0.65-1.30 Euro).

Why are the amounts in Croatian Kuna HRK?

For selling bus tickets in Croatia, it is required by law that we sell tickets from Croatian bus companies in Kuna. If you hover over the price you will see the adequate amount displayed in other currencies.

Is it cheaper to buy tickets on crnja.getbybus.com?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for crnja.getbybus.com customers.

What do I do if my bus is cancelled?

If your bus is cancelled, we will contact you with further instructions on the E-mail you provided as you created an account on crnja.getbybus.com, so please make sure that you enter a correct E-mail address.

Can I reserve a seat at the bus?

Currently not possible, but we are working on that.

Can I bring my pet on the bus?

This depends on the size of the pet. The best thing is to contact us before you buy your ticket and we will let you know if it is possible.

Can I bring my bicycle on the bus?

This depends on whether there is enough space on the bus. The best thing is to contact us before you buy your ticket and we will let you know if it is possible. 

We are travelling as a group; are there any discounts?

No, there is no group discount, but if you wish to travel with the same bus, we can check the availability of specific departures, so please feel free to contact us


You can pay your tickets using credit cards